Shipping policy
Last updated: 7 August 2026
The short version
Shipping is free worldwide and import duties are included in the price you see. Expect your order roughly 10–20 business days after you place it.
Processing time
Orders are picked, packed and dispatched within 2–3 business days (Monday to Friday, excluding public holidays). Orders placed over a weekend begin processing on the next business day.
Delivery time
Once dispatched, delivery takes a further 8–17 business days depending on your country and local customs handling. Stock ships direct from our manufacturing partner, which is what keeps the price where it is and why this is longer than a domestic warehouse would take.
Total time from order to doorstep is therefore usually 10–20 business days.
Tracking
You will receive a tracking number by email as soon as your order leaves. Tracking can take 3–5 days to start updating — this is normal and does not mean the parcel is lost. If tracking has not moved in over a week, contact us and we will chase it.
Shipping cost
Free on every order, to every country we ship to. There is no minimum spend.
Duties and taxes
Import duties and taxes are included in the price at checkout. You should not be asked to pay anything on delivery. If a carrier does bill you, send us the receipt and we will refund it.
Where we ship
We ship to most countries. If checkout will not accept your address, we do not currently have a route to you — contact us and we will tell you if that is likely to change.
Wrong address
Check your address at checkout. If you spot a mistake, contact us within 24 hours and we can usually correct it before dispatch. Once a parcel has shipped we cannot redirect it.
Lost or damaged parcels
If your order arrives damaged, photograph it and contact us within 14 days of delivery and we will replace it. If a parcel is confirmed lost in transit, we will replace it or refund you in full.
Questions
Use the contact page and include your order number.